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WHOSE FAULT IS IT? GETTING TO PROBLEM RESOLUTION IN MULTI-VENDOR ENVIRONMENTS

Whose Fault Is It? Getting to Problem Resolution in Multi-Vendor Environments: Book Image .png

Getting to the root of the problem in complex networking applications is almost always a challenge. Today, in the era of real-time VoIP traffic competing with traffic of all sizes and priorities traversing multiple vendor networks, the root cause of voice quality can be elusive.

At Edgewater Networks, we’ve coined a term that captures this phenomenon – Mean Time to Innocence, or MTTI. MTTI is the time required to identify the root of the problem, and in this white paper, you will learn how MTTI, when done quickly and with sufficient information, can help service providers:

  • Actively find the root of the problem
  • Inform the offending party with specific data
  • Inform their customers as to issue resolution
  • And more

 

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